Technology Specialist Collaboration Solutions M/F- 1784664083-153

Job Description

Description de l’emploi :Collaboration inside Airbus DSDigital is transforming and evolving and we need talented people who can make a real difference on how we support, enable and deliver a diverse range of technological solutions and services to our customers. As the transversal backbone for collaboration services, we ensure the organisation can work together effectively, wherever teams, partners or data may be.We are seeking a Technology Specialist for our Collaboration Solutions department within Digital.The nature of our defense business makes us deal as a company with customers (NATO, OCCAR, MMF, ..) that need a higher level of security.Digital is transforming and evolving, we need even more talented people who can make a real difference to how we support, enable and deliver a diverse range of technological solutions and services to our customers. As part of our transformation the new operating model is oriented around product service line and multi-functional, agile teams working with the business and developing our digital capabilities.The role will work right at the interface between our Collaboration solutions business users, the internal Digital organization and the technical supporting teams and covers a wide range of activities mainly in those two dimensions:1. Service Delivery Management2. Technology Specialist The Collaboration Solutions team is responsible for:1. Enabling cross-country teamwork on restrictive data through trusted, compliant digital platforms.2. Supporting collaboration with external partners in co-operation with Extended Enterprise framework.3. Providing integrated knowledge management and agile project & portfolio collaboration linked to software configuration management and ensuring end-to-end traceability.4. Fostering ideation, learning and problem solving through collaborative environments that connect people and expertise.Are you passionate about digital topics and interested in working in a diverse and international environment? Then join us as a “Technology Specialist Collaboration Solutions” in France.Collaboration solutions for restricted environments is based on the solutions like SharePoint, Jira/Confluence and is deployed on several environments. A technology specialist is required to manage these technology and in addition, service delivery management for the service aspects have to be covered as well.This position requires identifying the potential risks of non-compliance, as well as a commitment to act with integrity, as this is the foundation of the Company’s success, reputation and sustained growth.Your Tasks:Service Delivery and SLA governanceown and manage end-to-end service delivery for assigned collaboration servicesmonitor, report and ensure compliance with agreed SLAs and KPIsdefine and execute corrective actions in case of SLA deviations in agreement with Product Ownersensure services consistently meet or exceed customer expectationsTechnical Service Ownershipmaintain a strong technical understanding of collaboration solutions and related servicessupport continuous maintenance and lifecycle management of tools to ensure stability, performance and security compliance with internal policies and standardsTranslation of requirements from the customer into business requirementsService coordination, financial and cost managementcoordinate with product owners, infrastructure teams and external providersact as local point of contact for service-related topicsdrive communication, reporting and alignment across stakeholdersmanage and control the service operation budgetWe are looking for candidates with the following skills and experience:Educated to a Master level (or equivalent) in Computer Science or a related discipline5 years’ experience in IT service management within complex environmentsPractical knowledge of SharePoint, Atlassian products (Jira/Confluence, plug-ins)Functional knowledge of Engineering, Operations and Services business in ITGood understanding of Active Directory, networking fundamentals and IT architecture principlesSolid understanding of end-to-end service lifecycle managementFamiliarity with IT project management framework and governance processesStrong capabilities in requirements engineering and managementAbility to translate business needs into structured IT requirements and actionable improvementsStrong cross-functional collaboration and communication skillsCapable of negotiation and alignment in multi-stakeholder environmentsBasic understanding of Security context (international, transnational and local regulatory requirements)Willingness and curiosity to learn and ramp up on new technology, solutions, productsLanguage Skills: French and English at negotiation levelCet emploi exige une connaissance des risques de conformité potentiels et un engagement à agir avec intégrité, comme base de la réussite, de la réputation et de la croissance durable de la société.Unité légale :Airbus Defence and Space SASType de contrat :CDI——-Classe Emploi (France): Classe G13Niveau d’expérience :Expérimenté(e)Famille d’emplois :Digital En soumettant votre CV ou votre candidature, vous autorisez Airbus à utiliser et stocker des informations vous concernant à des fins de suivi de votre candidature ou de futurs emplois. Ces informations ne seront utilisées que par Airbus.
Airbus s’engage à assurer la diversité de sa main-d’œuvre et à créer un environnement de travail inclusif. Nous accueillons toutes les candidatures, quels que soient le milieu social et culturel, l’âge, le genre, l’invalidité, l’orientation sexuelle ou les croyances religieuses des postulants.Airbus est depuis toujours attaché à l’égalité des chances pour tous. En tant que tel, nous ne demanderons jamais aucun type d’avance de frais dans le cadre d’un processus de recrutement. Toute usurpation d’identité d’Airbus à cette fin doit être signalée à emsom@airbus.com.Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Dans la mesure du possible, nous favorisons les modalités de travail flexibles pour stimuler la pensée innovante.