Global eCommerce Senior Specialist (M/F) – CMA CGM Head Office

Job Description

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

 
YOUR ROLE
 

The Global eCommerce Specialist is responsible for managing, developing, and growing relationships with strategic clients in a digital environment. This role focuses on driving revenue growth, optimizing digital performance, and ensuring high client satisfaction through strong account management and cross-functional collaboration. 

 
 
WHAT ARE YOU GOING TO DO ?
 

Key Account Management 
 

Manage a portfolio of strategic accounts 

Build strong, long-term relationships with key stakeholders 

Identify upselling and business/digital growth opportunities 

Oversee commercial agreements and client account activities 

 
Digital Performance Management 
 

Define, monitor, and analyze key performance indicators (KPIs) 

Provide performance analysis and actionable recommendations 

Collaborate with technical, e-commerce, commercial and data teams 

Prepare regular business reviews and client presentations 

 
Business Development 
 

Support commercial negotiations and contract renewals 

Develop tailored commercial proposals based on client needs 

Contribute to revenue and growth targets 

Conduct market and competitor analysis 

 
Cross-functional Coordination 
 

Work closely with internal teams including commercial, operations, finance, and product 

Ensure smooth execution of campaigns and projects 

Act as the main point of contact for digital-related client matters 

 
 
WHO ARE WE LOOKING FOR ?
 

8 years of experience in account management, digital sales, business development, or e-commerce 

Experience in a digital environment is preferred 

Strong commercial and relationship management skills 

Solid understanding of digital marketing and performance KPIs 

Analytical mindset with a results-driven approach 

Proficiency in Excel, PowerPoint, and CRM tools 

Fluent professional English 

Organized and autonomous 

Proactive with an entrepreneurial mindset 

Ability to manage multiple projects simultaneously 

Strong communication, presentation and teamwork skills 

 Come along on CMA CGM’s adventure !

Marseille, FR